FREQUENTLY ASKED QUESTIONS (FAQs)
Answers to Your Most Pressing Questions
What types of products do you offer?
We offer a wide range of high-quality apparel, including t-shirts, sweatshirts, long-sleeves, hoodies, and more. Our products are designed to provide both style and comfort, ensuring you look and feel great.
How do I place an order?
Placing an order is easy! Simply browse our online store, select the items you wish to purchase, choose your preferred size and color, and add them to your cart. Once you're ready, proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Flutterwave, and other secure payment options. You can choose your preferred payment method during the checkout process.
Do you offer international shipping? Dashboard?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on your location. You can find more information about our shipping options at checkout.
How long will it take to receive my order?Dashboard?
Delivery times depend on your location and the shipping method selected. Typically, domestic orders are delivered within 5-7 business days, while international orders may take 10-15 business days. You will receive a tracking number to monitor your order's progress.
How can I contact customer support?
If you have any questions or need assistance, our customer support team is here to help. You can reach us via email at contact@fabbion.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
Can I return or exchange an item?
We currently do not offer exchanges. If you receive a damaged or faulty product, you may return it within 5 days of delivery for a refund. The item must be unused, in its original packaging, and in the same condition that you received it. Returns are not accepted, and all sales are final.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view your order status and tracking information.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions on our products. To stay updated on our latest deals and special offers, subscribe to our newsletter and follow us on social media.
What sizes do you offer?
Our apparel is available in a variety of sizes to suit different body types. We provide detailed size charts on our product pages to help you find the perfect fit. If you have any questions about sizing, feel free to reach out to our customer service team for assistance.
How do I care for my t-shirts, hoodies, and other apparel? Dashboard?
To ensure the longevity of your apparel, we recommend following the care instructions provided on the garment's label. Generally, we suggest washing your items in cold water and tumble drying on low heat. Avoid using bleach or harsh detergents, as they can damage the fabric.
Can I customize my order?
At this time, we do not offer customization options for our products. However, we are always looking for ways to improve our offerings, and we may consider customization in the future. Stay tuned for updates!